Dear Sennheiser
I never thought I would be writing this letter...
On August 10, 2009, After purchasing and returning many other brands' styles of headphones, I bought some Sennheiser Sport Headphones (LX 70) online from from Futureshop. I've enjoyed these headphones not only for the sound quality, but also because they are the only design that actually stay in my ears while I work out at the gym.
Unfortunately, your product has not proven durable because of fraying at the point where the headphone cord meets the headphone itself. I am disappointed because even though I use these headphones often, I take great care with them and I feel that they should not have failed so soon. We both know that there is stress exactly at this point due to the weight of the cord as it comes from the left ear. I think that this is a design flaw.
To resolve the problem, I would appreciate it if you would replace my headphones, preferably with a set with this part reinforced (perhaps the PMX-70 instead?). Enclosed are URLs to a hi-res image of the defect as well as my original invoice from Futureshop for the headphones.
Traditionally, Sennheiser has been "the brand to have" when it comes to headphones. I also own a pair of HD420 headphones and they still work flawlessly despite many years of use. I hope that Senneheiser still stands behind their products. I look forward to your reply and a resolution to my problem.
Thank you
Stephan Hoppe
384 Gifford Drive
Peterborough, ON, K9L 1A8
705-749-2671
Postscript:
Sennheiser prompty sent me the next step up in sport headphones. Unfortunately, the sound out of these "better" haedphones wasn't nearly as good as the cheaper headphones I returned - but I get it, the LX-70s had been discontinued. A little while later, I found not one, but two brand new sets of LX-70s on eBay. I debated selling the newer ones to defray the costs, but in the end just chucked 'em.
